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Account Manager, f.r.a. (UK)

Examples of f.r.a. business cardsf.r.a. is a different kind of proposition. We provide niche design services including wayfinding, placemaking and brand design. We’re known for an empathetic and unconventional approach to design that gets under the skin of a project but also for delivering real-world results. Our clients love us because we unlock the full potential of their projects and we’re fun to work with. We’re based in Shropshire and service clients all across the country.

We are looking for an Account Manager to join our growing team in Shrewsbury. The purpose of this role is ensuring that the studio runs as efficiently as possible, so that our designers and project managers can focus on delivering their best creative work.

As this is a newly created role, you will have scope to develop new workflow systems and streamline procedures and ensure smooth design deliverables.

Duties include:

  • Effective day to day running of the design team, plan, budget and allocate resources for studio-wide projects to ensure projects are delivered on time and within budget
  • Manage and develop client relationships from onboarding to project completion
  • Continue to develop new opportunities with key accounts
  • Build, nurture and maintain long lasting client relationships
  • Brief, mentor and manage staff and freelancers when required
  • Manage and meet monthly invoicing targets, ensuring the team are on track to meet with deadlines

Skills and experience:

  • 3+ years Account Manager experience within a creative agency
  • An excellent communicator
  • Exceptional project management skills
  • Experience working with teams running project programmes and budgets for high-value clients
  • Proficient in excel, Adobe CC, Mac OS

This position will be based in our Shrewsbury studio. It’s lovely here with fresh air, room to grow, and a place where people can actually afford to buy houses.

This is a full-time position with either a permanent or flexible contract term. Salary depending on experience. We have a flexible studio culture with a focus on enjoying our lives as well as what we do. The mental well-being of our team is very important to us and we do a lot to look after each other. We share in the company’s success through bonuses. There is plenty of room for growth, it’s yours for the making.

Applications by email with CV and covering letter to: